Digital products
WomenFitGear programs are digital products delivered shortly after purchase. Because digital content can be accessed or downloaded immediately, refund rights may be limited after delivery has started, subject to the mandatory consumer rights that apply in your country.
Requesting help first
If a file does not open, an email does not arrive, or you purchased using the wrong email address, contact us. We will first try to restore access or correct the delivery issue.
Refund request review
To request a review, email support@womenfitgear.com with your purchase email, order date, product name, and the reason for your request. Requests are assessed individually and in accordance with applicable consumer law.
Duplicate or unauthorized charges
Contact us promptly if you believe you were charged twice or a payment was unauthorized. We may ask for information needed to locate the transaction. Do not send full card details by email.
Coaching subscriptions
Where coaching is billed monthly, cancellation stops future renewals when completed before the next billing date. Fees already charged for a started billing period are generally not prorated unless required by law or expressly stated at checkout.
Processing time
Approved refunds are returned to the original payment method. Bank and payment-provider processing times vary and are outside our control.